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Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.

This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

Consulting	Market Research
Market Research	Theft

• A Closer Look, Inc. Online mystery shopping services with resource links for shopper applicants. Online application.
• A Customer's Point of View, Inc. Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
• A Step Above Service Evaluations, Inc. Florida-based service evaluations to varied industries.
• ACRA, Inc. Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
• Advanced Phone Ups Telephone training and mystery shopping of all types of vehicle dealerships.
• Amusement Advantage, LLC Amusement park mystery shopping. Online application.
• Anonymous Insights, Inc. Marketing research firm that specializes in customer satisfaction programs. Online application.
• Anonymous Shoppers and Assessments of Pittsburgh (ASAP) Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
• Ardent Services, Inc. Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
• Associate Consumer Evaluations Mystery Shopping Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
• At Random Communications Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
• Ath Power Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
• Bare Associates International Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
• Barfly Consulting A full-service mystery shopping and restaurant consulting firm. Barfly uses hospitality industry professionals to conduct its shops.
• Barry Leeds and Associates Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
• Berring HIne Consulting Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
• Business Evaluation Services Business and retail on-site, telephone and customer feedback secret shopper services.
• C-Chex Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
• Certified Reports, Inc. Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
• Check Mark, Inc. Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
• Checkout (UK) Ltd A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
• Confero, Inc. Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
• Consumer Connection Providing mystery shopping, customer service seminars and front line service employee training programs.
• Consumer Research Group (CRG) Mystery shopper consultant services to the retail industry.
• Count On Us Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
• Creative Image Associates A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
• csmonitor.com - Shoppers spy on those who serve Each week, as many as 500,000 amateur detectives rate firms on everything from cleanliness to customer service.
• Customer 1st Full service mystery shopping company providing on-line reporting for customer service evaluation.
• Customer Point of View A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
• Customer Service Perceptions Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
• CV Marketing Research Inc. Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
• Douglas Stafford International Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
• DSG Associates, Inc. Myster shopping services to the retail food service industry. Online application.
• eMysteryShopper Independent review of website usability and efficiency from a customer's point of view. Online application.
• Evaluation Systems for Personnel Provides mystery shopping and sales training services. [Houston]
• Evaluation Systems for Personnel Provides mystery shopping and sales training services.
• Feedback Plus, Inc. Customized mystery shopping programs.
• FYI Video Mystery Shopping Video Mystery Shopping specializes in new home shops.
• Game Film Consultants Video mystery shopping.
• Green & Associates News, articles, and mystery shopper details.
• Greet America Mystery Shopping Conducts many types of evaluations and surveys across North America.
• Guest Check Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
• Hilli Dunlap Enterprises Services offered, contact details, and application to be a shopper.
• Hindsight Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
• ICC - Decision Services Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
• ICU Associates Inc. Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
• Imaginus Training & Development Inc. Mystery shopping, web shopping, training, motivational seminars, and focus groups.
• imyst Mystery shopping, market research, and online surveys.
• Infotel Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
• Inland Retail Services Specialists in mystery shopping and merchandising services. Includes services and contacts.
• Inland Retail Services Specialists in mystery shopping and merchandising services. Includes services and contacts.
• IntelliShop Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
• ITS (Incognito) Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
• J. E. Lowery Professional Services Corporation Customized mystery shopping services.
• J.M. Ridgeway Co. A market research and mystery shopping company providing national coverage.
• Jancyn Evaluation Shops Secret shopping services used by the retail, restaurant and rental housing industry.
• Kinesis CEM, Redefining the Customer Experience Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
• MacPherson Mystery Shopping and Research A British company specializing in worldwide mystery shopping and market research.
• Marketing Systems Unlimited Corp. Details about the company, services offered and how to become a shopper.
• Mars Research Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
• Michelson & Associates, Inc. Description of the company and services offered. Apply online to be a shopper.
• Mom Advice - Taking the Mystery Out of Mystery Shopping Introductory article covering the basics.
• Mystery Shop Inc. Print, telephone, and video mystery shop services.
• Mystery Shopper Gets Paid to Snoop Ahnie Costin summarizes some of her experiences as a shopper.
• Mystery Shopper, USA Sign up to be a shopper or inquire about using this business's services.
• Mystery Shoppers Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
• Mystery Shoppers Ltd. Mystery shopping and customer service training and consultancy services. UK.
• Mystery Shopping 411 Description of services offered. Shoppers may apply online.
• Mystery Shopping Providers Association Trade association of mystery shopping providers and resource for shopper applicants.
• Mystery Shopping Resources Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
• Mystery Surfing Independent website usability evaluation service.
• Mysteryshopomatic.com Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
• Mysteryshopper.com.au Pty Limited Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
• Mystique Shopper LLC Mystery shopping services to varied industries. Web-based reporting.
• Mystique Shopper LLC Mystery shopping services to varied industries. Web-based reporting.
• National Shopping Service Mystery shopping in America and Europe.
• National Shopping Service Network, LLC Offers a variety of mystery shopping services.
• Northwest Loss Prevention Consultants Restaurant, apartment and retail mystery shops. On line shopper application.
• Pacific Research Group Services include mystery shops, site inspections, and phone surveys.
• Performance In People Ltd UK-based telephone and video mystery shopping services.
• Person To Person Quality Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
• Pinkerton Field Research Services Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
• Power Information Gathering Services UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
• Premier Service A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
• Presence Quality Mystery Shopping Specialists of network assessments.
• Quality Assessments Mystery Shoppers, LLC Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
• Quality Consultants, Inc Conducts mystery shopping and quality reports for restaurants and lodging facilities.
• Quality Eye Mystery Shopping A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
• QualityWorks Associates A market research organization that conducts surveys and mystery shopping.
• Reality Check Mystery Shopper Shopper evaluations. Apply online.
• Retail Maxim UK-based mystery shopping services including competitor visits and internet and telephone shopping.
• Retail Rapport Ltd. Mystery shopping agency. List of services, details about applying, and contact information.
• RetailTrack Retail, service, hospitality and call center mystery shopping.
• Richey International Quality management programs to enhance performance, measure product quality, and maintain brand stature.
• Satisfaction Services, inc. Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
• Scholl Market Research, Inc. Full service market research firm.
• Schryver Enterprises. LLC Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
• Second To None, Inc. Full service mystery shopping solutions. Apply online.
• Secret ShopNET Mystery shopping services. Apply online.
• Secret Sleuths Services offered, staff, contact details, and shopper application.
• Sensor Quality Management Inc. Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
• Service Alliance, Inc. Provides mystery shopping services to a variety of industries throughout the United States.
• Service Check Customer service audits performed throughout North America.
• Service Evaluation Provides a comprehensive solution for keeping on top of the front line.
• Service Excellence Group Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
• Service Intelligence, Inc. Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
• Service Performance Group Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
• ServiceSense Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
• ServiceTRAC, Inc. National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
• SG Marketing Group Company description, services offered, and online shopper application.
• Shadow Shopper Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
• Shadow Shopper Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
• Shop'n Chek International Mystery shopping and market research services for customer satisfaction measurement.
• Shopper Anonymous Australian mystery shopping organization.
• Shoppers Critique International Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
• Shoppers' View Provides mystery shopping on site and by telephone to the retail industry. Online application.
• Shoppers, Inc. Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
• Sinclair Service Assessments Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
• SNEAK PEAKms Offers a variety of customized mystery shopper and caller services.
• Sonya's Mystery Shoppers Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
• Speedmark Information Services Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
• Support Financial Resources, Inc. Customer-driven mystery shopping and consultative services specializing in the financial services industry.
• Sutter Marketing Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
• Tenox Appraisal Systems Customer satisfaction measurement specialists.
• The Genesis Group, Inc. Customer service consulting company. Material for prospective and actual secret shoppers, details for prospective clients, and contact information.
• The Hotel Shopping Network Provider of hotel mystery shopping and sales training services to the hospitality industry.
• The Insight Group International Provides food and beverage service evaluations and full property evaluations for hotels.
• The Insight Group International Provides food and beverage service evaluations and full property evaluations for hotels.
• The Johnson Groups Customer service audits, mystery shopping, documentation, training, and records management.
• The Kirandt Group, LLC Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
• The National Center For Professional Mystery Shopping And Merchandising (NCPMS) Provides project training for mystery shopping/merchandising companies, training and certification for mystery shoppers/merchandisers, business referrals, resource and reference links, and mediation.
• The Performance Edge, Inc Mystery Shopping services. Customer Service Feedback. Online application.
• The Secret Shopper Company Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
• U.S. Mystery Shoppers, Inc. Offers services to retail and service industries in the United States. Online application.
• Video Stars Real Time Video Training Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
• Volcano Scheduling Services Provides scheduling and recruitment services to mystery shopping companies.
• Webbtech Data Quality assurance company specializing in mystery and comparison shopping.
• Westcoast Mystery Shopping Specializes in serving smaller retail chains throughout North America.

 

 

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