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The Customer Service category is a directory of resource sites containing information related to the broad field of customer service (including customer satisfaction, technical support, etc.). This category will contain a combination of informational sites broadly related to customer service theory and its practical application, of interest to customer service related professionals in all industries and occupations. It will also contain resource listings of practitioners (companies, governmental, academic) engaged in some aspect of customer service (consulting, facilitation, training, etc.). Check subdirectories for specific topics.

Call_Centers@	Consumer_Advocacy_and_Protection@
Feedback_About_Companies@	Public Speaking
Customer Management	Associations
Consulting	Education and Training
Mystery Shopping	News and Media
Resources	Software
Salesmanship	Telemarketing
Consumer Information

• Adams Research Group Helps organizations improve performance and customer service.
• Aegis Communications Group, Inc. Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
• Beacon Technologies, Ltd. Permission-based IVR-interactive customer survey for customer satisfaction research.
• Customer Service Training and Articles Customer service training and free articles.
• Customer Service Training-Guaranteed Measure-X training will shows how to measure satisfaction and retain customers longer.
• Customer Service University Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
• Customer Service Week Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
• CustomInsight Internet Surveys Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
• destinationCRM.com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
• e-Satisfy, Inc. Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
• eCRMGuide Customer Relationship Management in the E-Business World
• eLoyalty Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
• ExecTrainer.com Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
• Golden Resources Marketing Group Provides mystery shopping services, merchandising, and point of sale marketing audits.
• Hipbone, Inc. Solutions for live online collaboration between customers and sales and customer service agents.
• How To Improve Customer Service An informative article on how companies can immediately begin to improve customer service.
• Impact Learning Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
• Ineto Integrated Customer Communications Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
• Interact Management Consultants Pty Ltd Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
• Mercantile Systems & Surveys Specializes in hospitality industry employee evaluation, training and monitoring.
• Motivational Training Center Provides customer service training and motivational seminars.
• National Customer Service Week Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
• Online Customer Service Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
• Parago, Inc. An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
• Phone Pro Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
• Precision Response Corporation A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
• Princeton Consulting European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
• Pyramid Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
• San Jose Focus Facilitates focus groups for market research purposes only.
• Service Quality Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
• Sterling Consulting Group, Inc. Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
• Stream International, Inc. Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
• Telephone Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
• Tern Consultancy Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
• The Customer Champion Institute Provides consulting, training, and publication services to improve customer relationships and loyalty.
• The Service Quality Department Customer service consulting and training organization.
• Tooty Inc. Customer service and sales strategy evaluating, developing, training and monitoring.
• Trendsource, Inc. Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
• Workplace Conflict Resources Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.

 

 

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