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Customer Relationship Management (CRM) consists of the gathering of detailed information about a company's customer base, the history of their purchases, requests, general buying patterns, and feedback, both positive and negative.

Call_Centers@	E-Commerce@
Associations	Conferences
Customer Support	Data Management
Industry Analysts	Sales Force Automation
Customer Service

• Advantage Interactive Corp. Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
• Associated Software Corporation This site provides useful information, tools and links for customer purchase and upsell.
• CRM Assist Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and emarketing through mail lists, online forums, and an integrated directory.
• Customer Inc Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
• Deep-Insight Web-based, customer and employee satisfaction and relationship management assessment services and software.
• eLoyalty Offering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.
• eLoyalty Corp. Global information technology services. Clients, case studies, publications, investor relations and careers. (NASDAQ: ELOY)
• Fulfillment Plus Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.
• Harte-Hanks, Inc. World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)
• Harte-Hanks, Inc. Provides direct marketing services and shopper advertising opportunities to local, regional, national, and international consumer and business-to-business marketers.NYSE: HHS)
• Info Warehouse Provides customer service training materials and business information links. A full complement of business links and personal improvement information.
• Internet Customer Service Provides full-service solutions to manage online customer interactions. A variety of contact options allow a web site to provide 24/7 customer service on a global basis.
• Joe Turner Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982
• Kovair Inc. Consulting services covering CRM and strategic relationship management.
• Mamut Provider of CRM and Internet solutions to small businesses worldwide.
• Mamut Leverancier van ERP, CRM en internetoplossingen voor kleine ondernemingen in Noord Europa. Nieuws, algemene informatie, producten en online winkel.
• MindTree Consulting Business to consumer services.
• NowDocs How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.
• One Source Repair Services Co-ordinates services to support and maintain work environments, with service details and contacts.
• QUAERO We create sales, evaluate your marketing technology infrastructure, automate marketing and modeling, and provide expert guidance in choosing technology tools to fuel your company's growth.
• SociAlchemy Provides consulting services focused on customer communications through the Internet, and the development of online communities and knowledge networks.
• Softlab IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.
• SRD Group CRM consultants helping build clear customer centric strategies, guiding companies through corporate and cultural changes, people and process management issues, and measuring return on investment.
• Strengthbank Offers professional keynote and customer service seminars.
• Tariva, Inc. Web based customer relationship management software available in both hosted and installed versions.
• The Better Client Service A collaborative effort between businesses to better inform themselves of specific Client behaviors both positive and negative.
• The Cross Country Group Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.
• The Interchange Group UK Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.
• Tier1 Innovation Leading provider of eBusiness and customer relationship management (CRM) consulting and implementation services.
• Zamba Corporation Designs, implements and integrates enterprise-level applications to facilitate sales automation, call center management, marketing automation, and automated field service and sales. (Nasdaq: ZMBA).

 

 

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